TAZKIRAH & MUHASABAH - BE HONEST IN YOUR LIFE..ALWAYS, AND AT ANY AGE

Several years ago an imaam moved to London. He often took the bus from his home to the downtown area. Some weeks after he arrived, he had occasion to ride the same bus. When he sat down, he discovered that the driver had accidentally given him twenty pence too much change.

As he considered what to do, he thought to himself,you better give the twenty pence back. It would be wrong to keep it. Then he thought, oh forget it, it's only twenty pence. Who would worry about this little amount?

Anyway, the bus company already gets too much fare;they will never miss it. Accept it as a gift from Almighty Allah and keep quiet.

When his stop came, the Imaam paused momentarily at the door, then he handed the twenty pence back to the driver and said " Here, you gave me too much change."

The driver with a smile replied " Aren't you the new Imaam in this area? I have been thinking lately about going to worship at your mosque. I just wanted to see what you would do if I gave you too much change."

When the Imaam stepped off the bus, his knees became weak and soft. He had to grab the nearest light pole and held for support, and looked up to the heavens and cried "Oh Allah, I almost sold Islam for twenty pence!

Remember, we may never see the impact our actions have on people. Sometimes we are the only knowledge of Quran someone will read, or the only Islam a non-Muslim will see. What we need to provide, Insya-Allah is an example for others to see. Be careful and be honest everyday, because you never know who is watching your actions and judging you.

Taken from 'The Muslim Woman vol. 4 Ed 1'
Thanks a lot to Dr. Wan Hazabbah for sending this wonderful story.

APA ITU KUALITI?

Dalam The Oxford Dictionary of Current English, kualiti diertikan sebagai kecemerlangan, keunggulan, ketinggian nilai dan mutu. Dalam kalangan tokoh-tokoh kualiti (quality gurus) pula kualiti dirujuk sebagai produk atau perkhidmatan yang ada ciri-ciri komersil (Shewhart), memenuhi kehendak pelanggan (Crosby, Ishikawa, Deming dan Feigenbaum), sesuai untuk kegunaan (Juran), berdaya saing (Ishikawa), tanpa kecacatan (Crosby dan Shingo) dan menghampiri kesempurnaan (Shingo dan Taguchi). Secara ringkasnya, kualiti menurut pentakrifan konvensional ialah sesuatu yang dipandang baik. Ukuran baik tersebut pula dilihat dari sudut kebolehniagaan. Ini bermakna sesuatu produk itu dikatakan berkualiti apabila ia ada nilai-nilai komersil, sesuai dengan kemahuan pelanggan, kompetitif dan tidak mempunyai sebarang cela sehingga ia dapat diniagakan dan mendatangkan keuntungan kepada pihak yang menghasilkannya. Begitu juga dalam penawaran perkhidmatan. Perkhidmatan yang berkualiti bermaksud mendengar, memberi respons dan melakukan sebarang bentuk usaha untuk memenuhi kehendak pelanggan sehinggalah pelanggan benar-benar berpuas hati. Tujuannya juga masih sama iaitu memperolehi keuntungan menerusi kepuasan pelanggan. Manakala pekerja yang berkualiti pula dikaitkan dengan tingkat produktiviti yang tinggi sehingga dapat membantu meningkatkan pendapatan dan keuntungan yang menjadi matlamat institusi dan syarikat. Persoalannya, apakah pengukuran kualiti sedemikian benar-benar mencukupi untuk menjadikan sesuatu produk, perkhidmatan bahkan kakitangan sebagai yang terbaik, cemerlang dan unggul? [Ilustrasi dari bahan terbitan Karya One Sdn Bhd].